Mr. Pawel Domagala, for a start, could you please give us an overview of your educational and professional background and your role at IndigoVision (how and when did you started working there, what business area are you in charge with, what is it like working for a globaly renowned company, in what way does it supplements your career and is there something interesting from the time spent in your company you would like to highlight)?
My name is Pawel Domagala, I am Sales Account Manager at IndigoVision since 2015. The terriroty that I am currently responsible for is Central Eastern Europe and significant part of the Balkans region. Before joining current team I was representing Arecont Vision, a US cameras manufacturer, as Regional Sales Manager for same territory. My first steps in the security industry were (being still a student of Electonics and Telecommunication) with ADI Global Distribution where I worked for more than seven years as a CCTV IP Sales Manager. Being a part of the IndigoVision team is a great fun, all the people who support me everyday (Marketing Team, Orders Management Team, Product Management Team, Technical Support Team, Operations Team, Finance Team, Enginnering Team and Management) make you feel like a member of the family.
IndigoVision is a developer of complete, end-to-end video security solutions. Tell us more about your company. What does your product portfolio consists of and how is it different from the other security manufacturers?
IndigoVision is a flexible, scalable, end to end open platform solutions provider. All of our products are single-mindedly designed towards enhancing your security. Our solution is scalable and open giving the ability to add devices to your installation wherever you need them, including a wide range of third party cameras or other manufacturers’ security systems, such as Access Control and Perimeter Detection.
What are your key technologies you base your development on?
Across our end-to-end product set our Research & Development team utilize a wide range of software and hardware development technologies. This involves a range of programming languages, development platforms and test environments. The general principals we apply are quality, adherence to open standards and ease-of-use. We use Agile development processes in developing all products.
A distributed network architecture is central to IndigoVision's business. Give us an example of how it works and why is it less vulnerable than to have a central server?
Old Analog systems relied on a matrix to distribute video through a single location. The system was limited by the power of that matrix. But of course analog is the thing of the past. Or is it? A centalized IP system has still a bottleneck and still has the same risk of the failure. This feeling becomes increasingly apparent when using, as is common these days, multimegapixel cameras and can result in a failure of the network, server or both. IndigoVision's Distributed Network Architecture on the other hand has no such limitation. Data transfer, management and processing are bounced across the network or even across multiple networks. If by any reason the primary network fails, each local system continues to function with no single point of failure. In addition each node of the system can act as a failover to the others providing additional redundancy. We have to add that distributed architecture cuts down the latency of the system, is modular and totally scalable supporting anything from one to hundreds, thousands and even hundreds of thousands of cameras. To summarize DNA from IndigoVision is infinitely scalable and totally robust.
Most the industry uses generic image sensing chips, but you don’t. IndigoVision's chip is dense and multi-layered, and you have 2 chips where most of the other manufacturers would have one. What are the benefits of investing into sensors of your own design and how does it stands out in the market?
We don’t design our own sensor chips. Our cameras are always based on a two chip design incorporating the best available sensors from industry leading suppliers plus the best available encoder chips. Across our GX/BX/Ultra ranges of cameras we use various encoder chips. On our high end Ultra cameras the current encoder is a proprietary IndigoVision designed FPGA. The benefits this encoder gives us is tight control of key elements of the video encoding process such as guaranteed frame rate and very low bandwidth.
One of those things that differentiate IndigoVision from other security cameras manufacturers is its complete openess to all other solutions. Do you, as a company, benefit from this approach? Do you have some feedback from the customers?
Yes, being open means that everything effortlessly communicates. Regardless of any existing system installation the IndigoVision system can be easily integrated with this, any specialist security systems as well as any 3rd party cameras. This is made easy by conformance with various industry standards including ONVIF Profile S and OPC.
What product or product series would you highlight as a best-selling one/s and why?
Our Video Management System, Control Center is certainly a key part of our total offering. This enables us to provide a complete (but still open) system including cameras, NVRs, integration modules and management software. To extend the functionality of the solution we continue to invest significantly and are now offering to the market Artifical Intelligence powered by BriefCam, FrontLine2 Body Worn cameras and as one of the industry leaders we are also addressing cyber-attack and threats with our CyberVigilant® patented technology.
You also have your own VMS. Is communication with end users important for its development? What are some of the new features you’ve added to your VMS solution?
Yes, communication with our customers is key and we regularly meet with end users to gather feedback on their current and future needs, which helps drive our product development. New features include support for CyberVigilant® and Artificial Intelligence powered by BriefCam, as well as a restructuring of our software license tiers to help address the needs of medium-sized and smaller sites with our Lite, Pro and Ultra Control Center offerings.
IndigoVision Control Center. Tell us something about it, its applications and use?
IndigoVision Control Center is a fully integrated user interface for managing video, access control and alarms. It puts everything in your territory at your fingertips. Easy to install and intuitive to operate, Control Center video management software gives you vision, sound and oversight of all cameras, from 1 to 100,000. Map-based monitoring lets you navigate across cameras, while Pursuit Mode allows you to instantly follow and target from one camera to the next. You can respond to any event with fast forensic search, now including IndigoVision’s Artificial Intelligence powered by BriefCam.
With over 23 years in IP surveillance experience, IndigoVision know that data flows in predictable ways. By monitoring that flow, IndigoVision created CyberVigilant® technology. You showcased it this year. Tell us more about it since cyber security is one of industry's major concerning issues?
IndigoVision’s CyberVigilant® is a unique VMS-integrated network monitoring device designed to monitor and detect network cybersecurity anomalies for surveillance devices. This can detect and report illegal configuration, access attempts, network reconnaissance, device access from unauthorised clients, shell access, use of unauthorised DNS and NTP servers, Denial Of Service (DOS) attacks. This has the potential to be extended in the future to support less malicious anomalies including, but not limited to, network health issues (poor network performance, reduced video quality).
CyberVigilant® achieves this by using two main sources of knowledge of the surveillance system that it “learns” - Topology and Experience. By combining site network topology and devices, and IndigoVision’s expertise in IP Networks, CyberVigilant® learns and sets up the rules needed to detect deviations from those behaviours through built-in detectors whilst also carrying out system health checks and catching any anomalies which might degrade the performance of the system.
15,000 installations is a quite impressive number. Present us some of your most important installations which were hardest to implement and which have some sort of cultural, historical or national significance? What verticals do you focus on?
Within my time at IndigoVision, just in my region, we did a lot of great projects together with our valuable partners including: over 60 courthouses poject in Lithuania, Deblin and Krzesiny military bases in Poland, Aupark shopping mall in Slovakia, Nikola Tesla Airport in Serbia, highways in Bosnia and Herzegovina, extension of border crossing points in Albania, or casinos and resorts in Montenegro. In terms of vertical focus while IndigoVision do sell into all verticals we do have a primary focus on Airports, Casinos, Education, Government, Health and Industrical markets.
Your opinion on Adriatic region market (Bosnia-Herzegovina, Croatia, Slovenia, Macedonia, Serbia, Montenegro and Kosovo) and IndigoVision's position in it? How do you plan to increase your market share,?
Not only the Adriatic region but whole Balkans is a part of my territory which is very important for IndigoVision. This region is growing constantly, and EU is accelerating work over development of a common market in this area which will help companies like IndigoVision (EU based) to extend the presence there. On July 12th there was a Western Balkans Summit in Trieste which was attended by representatives of the EU and several member states and Prime Ministers of the six countires in the region that show EU ambitions: Albania, Bosnia and Herzegovina, Kosovo, Montenegro, Macedonia and Serbia. Although all the countries in the region are CEFTA members, it has not sufficiently led to the elimination of the customs barriers. The general conclusion of the summit was that elimination of the customs barriers is the key target for the EU and the region for greater business development. IndigoVision is constantly extending the network of the Partners in the region and we do believe that it is worth to invest in the Balkans.
You have 7 regional offices around the globe and partner with 400+ authorized system integrators. Which center is in charge for our region, which regional companies do you work with and are you looking for new ones?
Our EMEA region looks after all countries within the United Kingdom and Europe. Within this region we have two offices, our head office in Edinburgh, Scotland and another office in Dubai, UAE and numerous Regional Sales Managers based in various countries across the region. Of the 400+ Authorized System Integrators more than half are based in Europe meaning there is a variety of choices depending on where you are based. We are always looking to expand our Authorized System Integrators so if anyone is interested in selling IndigoVision products please do not hesitate to get in touch.