Honeywell Launches CS32 Personal Shopper to Transform In-Store Retail Experience

Honeywell has introduced the CS32 Personal Shopper, its first handheld computer designed to enhance and customise the shopping experience across grocery stores, pharmacies, and other retail outlets in Europe.

The CS32 allows shoppers to scan items as they shop, navigate stores using digital maps, and complete payments directly on the device—helping them save time and avoid long checkout lines.

“Today’s shoppers increasingly want technology that simplifies their journey—allowing them to shop, pay and exit the store with ease,” said David Barker, president of Honeywell Productivity Solutions and Services. “Innovations like the Personal Shopper not only deliver a frictionless and convenient experience for consumers but also empower retailers with new opportunities to personalise and optimise the shopping experience for diverse customer needs.”

Powered by a fast, responsive Qualcomm chipset and featuring extended battery life, the CS32 provides shoppers with an intuitive, mobile shopping assistant. Customers can pick up the device at a wall-mounted charging station at the store entrance and return it after shopping. With scan-as-you-shop (SAYS) technology, the solution benefits both consumers and retailers by streamlining checkout while freeing up store employees for higher-value tasks.

The device also offers instant access to product information, such as pricing and ingredient details, further improving transparency and decision-making for customers. Equipped with a six-inch display, the CS32 has enough screen space to show shopping lists alongside tailored advertisements and personalised offers based on purchase histories. By delivering customised recommendations and discounts, the technology strengthens customer loyalty and opens new revenue streams for retailers through Europe’s rapidly growing retail media market.