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Milestone: Combatting the Retail Crime Epidemic With Next-Gen Video Tech

As the Chair of the John Lewis Partnership, Dame Sharon White, said, shoplifting has become an epidemic that’s plaguing many retailers at a time when every pound and penny counts. Organized crime isn’t just petty shoplifting. It involves criminals stealing trolleys and truckloads of products that they then sell via the black market. Everything is a target, including food, clothing, shoes, luxury items, beauty items, and small electronics. Criminals may even steal to order, especially if the requested product can attract a premium on the black market. Organised theft rarely happens in isolation, particularly when organized criminals are involved.

By: Borislava Kenarova, Regional Sales Manager Eastern Europe, CIS and Israel, Milestone Systems

Now, retailers are fighting back with creative and proactive technologies to identify repeat offenders, share evidence with the police and courts for prosecution, and identify and remove vulnerabilities in store. With a host of advances in AI-powered video analytics, video management software (VMS), the Internet of Things (IoT) and other cutting-edge technologies, it’s time for retailers to win the battle against organized retail crime.

How Milestone’s VMS works

Video management software (VMS) can be customized to meet all your needs, from keeping people and property safe to running a more efficient operation—and helping you with cybersecurity, too. Experience Milestone’s VMS features with an exclusive demo trail that provides hands-on experience with state-of-the-art camera management solutions.

Open VMS, AI, machine learning

Core to all loss prevention efforts is the VMS, a single place that consolidates all of the data coming in from cameras in stores, body-worn cameras, sensors, and more. An open VMS is able to integrate with the different sensors (notably, from different vendors as there’s no lock-in) and cameras in a security system to make it easier for security teams to keep updated with the different data feeds coming from stores.

With advanced video analytics powered by AI, the VMS can automatically scan for potentially unusual or threatening behavior such as someone walking against the normal traffic flow, loitering, trespassing behind a counter or in a stock room, or (with an audio integration) shouting and screaming. It can then alert security teams to investigate further. The insights delivered to control rooms can even be shared in real-time with ground patrols to inform their approach and help with identifying people of interest, via their clothing or other visual attributes like eyeglasses wearing.

AI in video is now advanced enough to detect items being carried into a store like a knife or chain that can be used to rip out cabinets or ATMs. Delivering such insights quickly to ground teams is vital for their, and customers’ protection.

Crucially, thanks to machine learning that improves with every interaction, AI models are able to get better and identifying potentially criminal patterns over time. These insights aren’t just helpful for retailers but can be shared with others to improve collective threat intelligence across stores and with local authorities.

Groundbreaking technology

Some of the different sensors that a VMS can integrate with include mobile tracking devices that work using WiFi and Bluetooth. As shoppers move through the store, their phones and devices constantly interact with WiFi access points and Bluetooth beacons placed strategically throughout the location. Retailers can passively collect these device IMEI (International Mobile Equipment Identity) to detect repeat offender devices entering stores. If a device was present during a known prior theft, then an alert can be shared with security teams with cameras automatically panning to the person of interest for monitoring.

Digital tags using RFID (radio frequency identification) can be placed on items so retailers can document when something is purchased and ready to leave the store. If an item leaves without being detected as scanned, security personnel can be informed so they can take action. Likewise, GPS sensors on goods can also tell retailers where stolen goods are being kept, helping law enforcement identify criminal stockpile locations. Knowing where large inventories of stolen goods are kept provides critical intelligence for preventing black market sales and recovering stolen property.

Anonymous facial recognition is another emerging technology, now being used in special locked “smart” cabinets to control access to high-value merchandise like designer goods or premium spirits. Cabinets with built-in cameras and AI-powered recognition software can geometrically map a shopper’s facial features upon first use, allowing entry to the cabinet if no issues occur. But if the shopper has previously stolen merchandise from the cabinet, their facial map will be flagged, and they will be denied access to the cabinet.

Strengthening your security foundation

With many exciting advances, retailers can be forgiven for forgetting to strengthen their security basics to deter criminals. The VMS, of course, is a foundational element needed for basic and innovative strategies. It not only supports emerging technologies and integrates these seamlessly with existing security infrastructure, but it can provide valuable insights to inform your long-term plans.  For instance, having enough staff in-store will help to combat shoplifting as a visual deterrent but also in monitoring goods and checking receipts. But how can you determine what the best staffing level is? Video data can tell you about the busiest times in-store when you need more people on the rota. It can even track criminal events over time so you can determine if there are specific times of day when it will help to have more security staff on site.

Benefits beyond retail security

The insights delivered by a VMS can also help to improve the in-store shopping experience by alerting management to potential overcrowding or queues forming. Additional store counters can be opened to reduce queues and customers encouraged to travel through other aisles to avoid busy areas. AI can detect an employee smoking in the wrong area or taking cash from tills. It can also monitor backroom areas to ensure staff aren’t put at risk by moving forklifts, that only authorized individuals are in restricted areas, and to monitor the entry and exit of vehicles.

About Milestone Systems

Milestone Systems is a leading provider of software for data-driven video technologies, both in security and beyond. Milestone’s VMS helps ensure security, protect assets and increase business efficiency with a scalable solution proven in more than 500,000 customer installations worldwide. Milestone was founded in 1998 and is now part of the Canon group. For more information visit: www.milestonesys.com. For news and other press releases, visit our Newsroom.

Surging Deployment of AI, IoT & Smart Cities Drives SCADA industry

 The global SCADA market size is anticipated to grow from USD 11.2 billion in 2024 to USD 16.6 billion by 2029, at a CAGR of 8.3% from 2024 to 2029, according to the lastest research from Marketsandmarkets. Surging deployment of AI and IoT across manufacturing industries and increasing smart city projects pertaining to infrastructure and transportation are cited as just a few of the significant factors which drive the growth of this market.

Within the discrete manufacturing landscape, SCADA systems serve as integral tools to uphold production efficiency and meet targeted output objectives. These systems monitor and control the entire production lifecycle, from tracking units in production to managing inventory levels for just-in-time manufacturing practices.

Additionally, SCADA systems play a pivotal role in orchestrating industrial automation and robotics while concurrently monitoring processes and ensuring stringent quality control measures. As a result, SCADA offers a robust platform for the development of sophisticated, interconnected, and secure solutions that significantly enhance the efficacy of manufacturing operations. The escalating demand for such advanced SCADA systems is anticipated to be a key driver propelling growth within the SCADA market.

 Software at the core

At the core of any SCADA infrastructure lies its software, which serves as the foundation for its functionality. This software framework facilitates crucial functions such as trend analysis, diagnostics, and data monitoring, enabling efficient data analysis and communication of system issues to operators to minimize downtime. Key benefits offered by SCADA software include real-time data storage, ongoing system surveillance, alarm validation, and secure management of sensitive information. By empowering operators with streamlined workflows, facilitating rapid decision-making, minimizing errors, pinpointing root causes of issues, and optimizing plant operations, SCADA software plays a pivotal role in enhancing overall operational efficiency and effectiveness.

Remote terminal units

Remote Terminal Units (RTUs) reign supreme in the SCADA market due to several factors. Their versatility across industries, cost-effectiveness for remote sites, and focus on data acquisition perfectly align with core SCADA functionalities. Designed for harsh environments, RTUs offer scalability for diverse project needs.

While PLCs handle complex control logic within central control rooms, RTUs excel at acquiring data from geographically dispersed locations, making them the most widely used component in SCADA systems.

Some of the key players named by the researchers as being active in the SCADA market include Rockwell Automation, Schneider Electric, Emerson Electric Co., Siemens, and ABB, for example.

Global Lidar Sensor Security Market to Surpass $6 Billion by 2030

In its latest whitepaper, entitled, “Quanergy 3D Lidar Solutions Redefining the Physical Security of Critical Infrastructure”, global technology intelligence firm ABI Research forecasts the worldwide physical security market for Lidar sensors will surpass 3 million total installations by 2030, with water infrastructure leading the segment. The yearly revenue opportunity will exceed US$6 billion in 2030.

Enhancing physical security, especially perimeter intrusion detection (PID) at critical infrastructure sites like airports, data centers, warehouses, and utilities, is increasingly crucial due to growing threats such as theft, protests, sabotage, terrorism, and war.

“Physical security, specifically PID, encompasses controlling access for both individuals and vehicles into secured areas, as well as preventing objects from being thrown or passed across perimeter boundaries. Moreover, physical breaches often precede cyber attacks, underscoring the importance of intrusion detection in combating cyber threats,” explains Dominique Bonte, Vice President, End markets, at ABI Research.

Quanergy research finds that current security solutions relying on cameras and/or radar struggle to effectively detect and track intruders, and produce numerous false alerts, leading to higher operating costs and alarm fatigue. These legacy two-dimensional (2D) technologies lack accuracy and perform poorly in low light and adverse weather conditions, resulting in missed events, increased liabilities, and high cost of ownership.

According to Bonte from ABI Research, “Three-dimensional (3D) Lidar offers robust, reliable, and high-precision detection and tracking employing mesh architecture at an overall lower total cost of ownership (TCO), allowing security personnel and critical infrastructure to increase the effectiveness, while reducing the cost associated with manned guard services.”

ABI Research believes that 3D Lidar solutions will have a transformational impact on the physical security market, redefining how to protect vulnerable critical infrastructure. “The unique characteristics of Lidar in terms of detection accuracy and reliability, range and field of view, continuous tracking, ease of deployment, and privacy preservation make it the technology of choice for next-generation physical security solutions to protect a wide range of mission-critical assets in the utility, data center, airport, and other critical infrastructure segments,” Bonte concludes.

 

Johnson Controls Appoints Chief Marketing Officer

Johnson Controls has appointed Chris Bontempo as vice president and chief marketing officer, responsible for marketing strategies across the enterprise to drive demand generation and enhance brand equity, including market development, research and planning.

Bontempo joins Johnson Controls from IBM where he spent nearly 20 years in roles of increasing responsibility, most recently as chief marketing & communications officer, Americas. In that capacity, he led all aspects of marketing for IBM across the United States, Canada and Latin America, with direct responsibility for marketing-sourced revenue, demand generation and marketing teams.

Bontempo will report to Chairman and CEO George Oliver and serve on the Johnson Controls executive team, working closely across corporate businesses and functions to grow market share in products, systems and services.

“As we continue our transformation and solidify Johnson Control’s position as a comprehensive solutions provider for commercial buildings, our unwavering focus on solving customer problems drives our strategy at every stage of the sales cycle,” said Oliver. “We remain relentlessly focused on leveraging our digital capabilities to capture those opportunities, and Chris’ unique expertise and understanding of data, AI and the digital ecosystem will assist us in those efforts. I have full confidence Chris’ experience will greatly enable our global product management and commercial teams as we connect new and existing customers with innovative technologies and continue growing demand for our solutions across smart, healthy, and sustainable buildings.”

Bontempo holds a Master of Business Administration from Columbia Business School and a Bachelor of Arts degree in European Studies from Amherst College.

Addsecure Acquires Connecting Solutions in Belgium

Addsecure is acquiring Connecting Solutions BV as part of its growth strategy within its new business unit, Smart Mobility. The deal is intended to strengthen the company’s position and market share in Belgium.

In September 2023, Addsecure acquired Clifford Group and established a new business unit, Smart Mobility, with the objective of expanding the business unit both through organic growth and acquisitions.

The Smart Mobility business unit offers telematics and business software solutions, specialising in mobile security and connected mobility solutions. It operates under the brands Clifford and Faringwell for Mobile Security, and Traxgo for Connected Mobility.

The acquisition complements Addsecure’s current connected mobility business and will be integrated into the Traxgo brand. Situated in Belgium, Connecting Solutions provide fleet management solutions with information on vehicle’s location (track and trace), monitoring and software applications.

“This deal not only strengthens our position and expands Traxgo’s market share in Belgium and the Netherlands, but also brings a robust customer base and opens up an additional sales channel through distributors,” said Huibjan Braafhart, President of Smart Mobility at Addsecure.

“We are delighted to support the continued development of Smart Mobility. This acquisition underscores our dedication and is a key component of our ongoing growth strategy,” said Stefan Albertsson, CEO of Addsecure.

Gerard Figols Promoted to CPO at I-Pro

Gerard Figols has been appointed to the position of I-Pro Chief Product Officer (CPO). With a career spanning over 17 years in the physical security industry, Figols brings a wealth of global experience and strategic vision to his new role. Jose Riolobos has been named as Figols’ successor to the role of President of I-Pro EMEA. For several years, Riolobos held senior positions within I-Pro and, previously, Panasonic in Europe and Japan.

As Chief Product Officer, Figols will be tasked with spearheading I-Pro’s global product strategy. “Gerard’s appointment as CPO underscores our mission to establish I-Pro as a truly global organisation. Building on his years of experience working across cultures, Gerard will be able to leverage insights from different business regions to develop best-in-class products suited to the needs of different industries and markets,” said Masato Nakao, CEO at I-Pro.

Commenting on his appointment, Figols said, “At I-Pro, we’re driven by innovation and the pursuit of excellence, leading the global market with our open AI platform and reputation for quality engineering. I am honoured to take on the role of Chief Product Officer at I-Pro and excited to lead the company’s global product strategy focusing on ethical AI, cyber security, and seamless integration with our VMS partners.”

ASSA ABLOY’s Aperio® wireless locking further extends support for mobile access

London, April 2024 – Compatibility with a range of credential technologies can be a critical factor when selecting access control. As organizations across the world explore a move to mobile keys for access, it is more important than ever.

 Aperio’s open technology platform has been built on compatibility. Its range of battery-powered access hardware for integration with third-party access control systems can secure almost any opening.

Customers have a choice of wireless Aperio handles, escutcheons, cylinders, security locks, server rack locks and new cabinet/cupboard locks. With Aperio, it is straightforward to control all access points digitally.

And with the rapid growth of mobile adoption in security, Aperio is extending support for mobile credentials, to keep offering high convenience and security benefits to customers.

Extending mobile access options

Changes in end-user demand are reflected in a survey for the Wireless Access Control Report 2023, which suggests 29% of organizations already use mobile credentials — instead of or alongside RFID cards — while another 40% of respondents anticipated deploying them within the next two years*.

The single most important factor when considering a switch to mobile, according to Report data, is convenience.

Aperio native mobile access is built on HID Seos®, a next-generation platform with class-leading cryptography, authentication and privacy protection. Seos Mobile Access supports both NFC and BLE. Unlocking an Aperio device by phone is easy and intuitive: users simply present their phone at the reader, just like a smart card. They don’t even need to open an app.

In response to growing demand for mobile solutions, Aperio has also integrated cutting-edge mobile access credentials from Gallagher and STid. With this, Aperio broadens the range of options available, facilitating seamless integration with mobile devices and enhanced flexibility.

“The open nature of the Aperio development platform removes compatibility worries for OEMs, integrators and other partners — which translates to high convenience for their customers,” says Piet Van Den Bossche, Business Development Manager at ASSA ABLOY Opening Solutions EMEIA.

“It is a natural progression for us to now add support for STid and Gallagher mobile credentials, to reflect their growth among our integration partners.”

Aperio openness: “No lock-in, only choice”

“Aperio’s approach supports an ecosystem where customers are not constrained by their initial choices,” adds Van Den Bossche. “Aperio users can effortlessly transition to the latest mobile credential technologies without being tied down, ensuring they are always equipped to meet evolving security demands and new challenges.”

In addition, to increase flexibility, Aperio locks can handle multiple credential technologies at the same site: Security managers may gradually roll-out mobile access while RFID cards already issued remain valid.

Aperio’s credential compatibility has grown in tandem with the platform. Aperio wireless devices now unlock via the widest range of RFID technologies, in both Online and Offline mode.

“To continue to make these convenience and security advantages available to the widest possible market, Aperio will continue to be an open platform which supports the growth in mobile credentials,” confirms Van Den Bossche.

To learn more about mobile access with Aperio, visit https://campaigns.assaabloyopeningsolutions.eu/aperio-mobile-access

The key to finding a door closing solution for every application at a large site? Product range and expert support

London, April 2024 – With approximately 29,000 employees worldwide, Amdocs is a leading global software company providing services and solutions to communications and media companies. When building a new campus in Ra’anana, Israel, their large site with four office buildings and three underground floors required a door closer solution tailored to every door, taking into account their different size, type and usage. Finding a single supplier to meet all their needs was a challenge – but they succeeded.

This new site required reliable, flexible door closing solutions tailored for use at several hundred doors of multiple types: fire doors, public entrances, for high and low traffic, and many more. For such a complex project, they also sought trustworthy specification support from an established, experienced manufacturer with a proven track record and a team with local knowledge.

“ASSA ABLOY has many access solutions related to openings in the building, including door closers. I am pleased that our project specification team was able to provide the right solutions for our customer’s requirements,” says Avi Kimhazi, Managing Director at ASSA ABLOY Israel. This included full support for choosing, supplying and installing solutions for doors across the campus. ASSA ABLOY’s expertise and advice was always available.

 Product portfolio to meet the individual needs of every opening

The vast range of available ASSA ABLOY Door Closers, Electric Strikes, Locks, Panic Exit Devices and other products ensured every opening at Amdocs Park campus was equipped with its ideal solution, without compromises. Certifications – including fire compliance across the full range – help to remove regulatory worries for specifiers and facilities managers.

Models supplied include ASSA ABLOY Cam-Motion® Door Closers for several applications: With innovative Cam-Motion technology, the push-force required to open a door falls rapidly, providing barrier-free access for all plus secure closing to keep premises safe.

ASSA ABLOY’s Cam-Motion DC700 model creates comfortable, secure access to high-traffic public doors in the building. The DC840 model conceals the same technology within the door leaf itself, and so is deployed where minimal aesthetic impact was a requirement.

For smaller door sizes, choosing the cost-efficient DC200 rack and pinion door closer helped the project hit its budget targets.

Hitting project deadlines with the help of comprehensive specification support

The project was managed using BIM principles from the outset. As part of the BIM process, ASSA ABLOY’s local specification team became a hub for coordinating and disseminating up-to-date information for every door solution.

Alongside providing timely specifications, the team made sure supply and installation hit timelines which construction managers required. Detailed specifications were supplied and updated digitally, so designers could visualize door solutions accurately and the right solution was specified for each opening.

Openings Studio® software was a key tool for everyone involved in the project. This user-friendly software ensures accurate specification data is logged and, when approved, transmitted to the live Revit® design. With detailed specifications supplied and updated digitally, designers visualize door solutions accurately as soon as possible – and ensure the right solution is specified for each opening.

And because every stakeholder can have appropriate Openings Studio access, they work transparently and with accurate, up-to-date specifications.

To learn more about ASSA ABLOY’s comprehensive product portfolio, visit https://www.assaabloy.com/group/emeia/solutions/topics

Adria Security Summit Introduces Prestigious Awards to Honor Industry Excellence

Adria Security Summit proudly announces the introduction of its industry excellence awards, marking a significant milestone in its history. The awards will be presented during the 9th edition of the Adria Security Summit, scheduled to take place from October 9 to October 10, 2024, in Sarajevo. With this move, the organizers aim to recognize distinction and innovation in the security industry, aligning with the Summit’s mission to drive advancements and recognize outstanding individual and organizational contributions.

In line with global conference trends, the Summit will present awards across several categories, covering various aspects of security solutions, including Access Control, Video Surveillance, Intrusion Detection, Fire Alarm, PA/VA Systems, Cybersecurity, Best Project, Best Startup, Most Innovative Product, and Best Security Manager.

The award selection process will involve a panel of distinguished judges alongside audience participation. This inclusive approach ensures that the awards reflect the consensus and expertise of industry stakeholders, fostering transparency and credibility in the recognition of achievements.

Adria Security Summit 2024 and the award presentation ceremony will take place at the renowned Convention Center Hills, the largest and best-equipped event venue in the region. Hosting over 160 exhibitors, welcoming 3500+ visitors, and facilitating more than 5000 B2B meetings, the organizer and participants are eagerly anticipating this high-profile event. Adria Security Summit continues to witness a steady increase in both visitors and sponsors, with an anticipated record number of attendees from over 50 countries worldwide.

All interested parties are invited to learn more about the awards and the nomination process by contacting summit@asadria.com or seid.malanovic@asadria.com.

For more information about the 9th Adria Security Summit 2024, including registration details and the event agenda, please visit www.adriasecuritysummit.com, contact summit@asadria.com, or call +387 33 788 985.

Salvador Technologies Secures Investment From Deutsche Telekom

Salvador Technologies, a pioneering cyber-attack recovery platform provider for critical infrastructures and industrial organisations, has secured investment from Deutsche Telekom, the largest telecommunications provider in the European Union.

Deutsche Telekom executed this investment in Salvador Technologies through its hubraum Fund, the company’s early stage investment arm. hubraum helps its portfolio companies connect with the fund’s global network of business and technology ecosystem partners and provides the opportunity to tap into Deutsche Telekom’s customer base.

Salvador Technologies will use the proceeds from this investment to accelerate the expansion of the company’s sales distribution network for its cyber-attack recovery platform. The company is currently focusing on engaging sales channel and technology ecosystem partners in the DACH region and Poland in Europe as well as in the United States.

Salvador Technologies has developed a patented security failover technology to prevent downtime damage and ensure ongoing operational continuity for Operational Technology (OT) and Industrial Control Systems (ICS). The company’s cyber-attack recovery platform consists of hardware connected to the HMI or SCADA, an agent software and a monitoring system, enabling full visibility of the operations. The platform bypasses standard recovery protocols and allows critical infrastructure operators and industrial enterprises to recover from cyber-attacks and any malfunction within only 30 seconds.

“Deutsche Telekom is committed to ensuring business continuity, especially in light of the spike in cyberattacks against critical infrastructure and operational technology systems over the past few years and we recognize the significant potential of Salvador Technology’s recovery solution for critical systems,” said Tamar Shlimak, Investor at Deutsche Telekom’s hubraum Fund. “OT/ICS security has become increasingly important to industrial enterprises, so we are excited to have the opportunity to work with Salvador Technologies’ team and contribute to the company’s positive impact.”

“We are tremendously pleased with our strategic efforts with Deutsche Telekom both as an investor and a potentially valuable business partner,” said Alex Yevtushenko, Co-Founder and CEO of Salvador Technologies. “The proposed collaboration could offer significant advantages through leveraging Deutsche Telekom’s global network to potentially expand our business presence in Europe and the United States.”