Hytera: Elevating Luxury Hospitality with Hytera DMR Solutions

In partnership with Cobra Center, Hytera implemented a state-of-the-art Digital Mobile Radio (DMR) system, enhancing operational performance and the guest experience at the exclusive One&Only resorts in Greece.

By: Bella Liu, Communications Specialist, Hytera Communications Europe; Email: bella.liu@hytera-europe.com

One&Only Resorts

One&Only Resorts, a globally recognized leader in ultra-luxury hospitality, operates some of the most prestigious properties worldwide and maintains uncompromising standards across all aspects of its operations, particularly in security and guest services. Seamless, reliable, and discreet communication across large and aesthetically sensitive environments is an essential part of the brand promise. In partnership with Cobra Center, Hytera implemented a state-of-the-art Digital Mobile Radio (DMR) system, enhancing operational performance and further strengthening the exceptional guest experience at the One&Only resorts in Athens and on Kea Island.

Challenges

The project focused on two key Greek locations: One&Only Aesthesis in Vouliagmeni near Athens, and the One&Only resort on Kea Island. Implementing a reliable communication system while ensuring full coverage across a luxury resort presented unique challenges, particularly for a brand with exacting standards like One&Only. Key aspects considered by Cobra Center engineers when designing the solution included:

• Seamless Coverage: Ensuring stable and clear signal reception across large properties, including multiple buildings, outdoor areas, and complex architectural layouts, without compromising communication quality.
• Discreet Integration: Installing communication infrastructure without disrupting the resort’s elegant aesthetic. This required innovative antenna concealment and unobtrusive equipment placement in line with One&Only’s design philosophy.
• Operational Efficiency and Security: Meeting the needs of various departments, from Security and Emergency Response to Food & Beverage, Housekeeping, and Event Management, while adhering to strict security protocols and providing encrypted, interference-free communication.
• Eco-friendly Alignment: Ensuring the technical solution aligned with the group’s commitment to environmental sustainability.

Solution

In collaboration with Cobra Center, Hytera designed and deployed a robust, reliable, and discreet DMR communication network tailored to One&Only’s specific requirements, offering a range of advanced features:

• Multi-site DMR Tier II Network: A resilient core system featuring four Hytera HR1065 UHF repeaters, interconnected for extended coverage and redundancy. Supported by an Uninterruptible Power Supply (UPS), the system ensures continuous operation even during power interruptions.
• Encrypted Communication: The network uses encryption to provide secure and private transmissions, essential for management and security purposes.
• Bluetooth for Security Personnel: Select radios with Bluetooth capabilities were issued to security staff, enabling discreet and hands-free operation.
• Tailored Programming: Radios were configured to enable smooth communication among key operational departments, including Security, Emergency Response, Food & Beverage, Housekeeping, and Event Management.

Results

The implementation of the Hytera DMR system has significantly improved operational efficiency, security, and service quality at the One&Only resorts, providing superior audio quality and full coverage across all areas—including previously challenging locations. Additionally, Cobra Center engineers optimized group settings in the system backend, enabling clear and concise information on radio interfaces while preserving the resorts’ luxurious ambiance and visual integrity.

Testimonial

“Establishing reliable communication across our resorts initially appeared to be a major challenge. However, the project was executed with great success. The equipment provided laid the foundation for uninterrupted and user-friendly communication. We are fully satisfied and plan to continue our partnership with both companies,” said Nikos Ornstein, Purchasing Manager, together with Loannis Dimitropoulos, Security & Loss Prevention Manager of One&Only Resorts.