a&s Adria: Could you briefly introduce yourself? What has your professional journey been like, when did you start working at Cardin, and what does your current role entail?

Amore: My name is Fabio Amore, and I have been working at Cardin Elettronica since 2015. My professional career began in the administration and finance sector, and later evolved into strategic and commercial roles. At Cardin, I’ve had the opportunity to lead commercial development projects in non-EU countries, as well as initiatives in internationalization and strategic partnerships. Today, I serve as Export Manager for the Balkan and Middle Eastern markets, with the mission of enhancing the brand identity and strengthening our presence in key regions.

a&s Adria: Cardin is renowned for its tradition and innovation. What have been the most significant milestones in the company’s development? How has joining the Riello Elettronica Group influenced Cardin’s strategic direction and growth?

Amore: With over fifty years of history, Cardin has always combined a strong identity focused on the development of control electronics and radio transmission technologies, with a constant pursuit of design and innovation. Later, we also integrated the development and production of automation systems for gates and closures, positioning ourselves as a market leader in these sectors. The company’s acquisition by Riello Elettronica Group in 2013 was a turning point that allowed us to strengthen our production capacity, access new technological synergies, and pursue a more ambitious international strategy. Today, we stand as a solid, dynamic, and future-oriented player in the automation industry.

a&s Adria: What products and solutions do you offer in the field of automation? Which products from this portfolio are currently in high demand, and what distinguishes them in the market?

Amore: We offer a comprehensive range of automations for sliding gates, swing gates, garage doors, and road barriers, in addition to electronic control and radio transmission systems. Currently, our most in-demand products are radio transmission systems, gate automations, and road barriers, thanks to their reliability, compact design, and ease of integration. What sets us apart is our build quality, system modularity, and technical support that continues even after the sale.

a&s Adria: How do your solutions for sliding and swing gates cater to the needs of various types of buildings—from residential to industrial?

Amore: We design scalable and robust solutions that adapt to every context. For residential buildings, we prioritize compactness, quiet operation, and design; for industrial and commercial buildings, we focus on power, reliability, and automation capable of handling high operating cycles. In all scenarios, we ensure safety, ease of use, and remote management, thanks to control electronics that stand out in the market for their performance and flexibility.

a&s Adria: To what extent are Cardin products adaptable for integration with smart homes and other security systems?

Amore: Integration is one of our top priorities. We offer interfaces for remote control via smartphone, with dedicated apps designed both for installers and end users. Furthermore, our control units can communicate with security systems and smart home solutions, offering connected and customizable user experience.

a&s Adria: Could you highlight one product from the electronics segment that you’re particularly proud of, and explain why?

Amore: We’re particularly proud of our range of electronic control units, which combine advanced performance, self-learning logic, and ease of setup and maintenance. They embody our vision of electronics designed for simplicity, without compromising on power and control.

a&s Adria: What technological innovations are implemented in your control units and radio transmitters?

Amore: Our control units integrate microcontroller-based technology, wireless connectivity, plug-in modules for Bluetooth integration, and advanced security protocols. Our radio transmitters use rolling codes and high-quality components to deliver excellent performance, with an ergonomic design and instantly recognizable aesthetics.

a&s Adria: You offer a variety of infrared modulated barriers. Can you describe their key functionalities and usage?

Amore: Our infrared barriers ensure high immunity to interference and have a range of up to 30 meters. All infrared barriers can work in all kinds of weather conditions, due to high quality and reliability materials applied. They are used to secure automatic entrances, industrial gates, and vehicle access points. The dual beam modulated models ensure enhanced safety and reduced false alarms.

a&s Adria: How do you facilitate the installation and maintenance processes of your systems for professionals in the field?

Amore: We place great emphasis on ease of installation and clear technical documentation. Our automation systems are designed to be simple and intuitive, with facilitated wiring and streamlined programming. All Cardin systems capable of being adaptable as part of automation system integrator, therefore chose to either high professional customer or residential installers.

a&s Adria: How do you address issues of protection and security in wireless and remote-control systems?

Amore: We use encrypted protocols and advanced rolling codes to prevent any type of cloning. Our systems have been tested to ensure both active and passive protection, and we continue to invest in R&D to improve the reliability and performance of our wireless devices, even in critical environments.

a&s Adria: What role does user experience play in the design of your electronic components? Could you provide an example?

Amore: User experience is central to our design approach. Every component is engineered to be intuitive—even for entry-level installers. For example, our control units feature a simplified interface with multicolor LEDs and logically arranged function keys, which reduce errors and installation time. An important plus is the graphical display, which allows direct setup through simplified dropdown menus.

a&s Adria: Can you name and describe some of the largest or most challenging projects your company has been involved in?

Amore: We have been involved in infrastructural projects in Europe and the Middle East, including the automation of residential complexes in Dubai and the management of industrial access systems in major Italian logistics hubs. Each complex project is an opportunity to demonstrate the flexibility and robustness of our solutions.

a&s Adria: How do you assess the current situation of the security solutions market in the Adriatic region? What are the specific needs and challenges of this market concerning automation and security, and how does Cardin position itself in this context?

Amore: The Adriatic market is showing clear signs of growth, with increasing attention toward integrated security and long-term reliability. The main challenges include the adaptation to diverse regulatory frameworks and the training of professionals. Cardin positions itself as a technological partner, backed by product reliability and a vision focused on collaboration and flexibility.

a&s Adria: What are your main development priorities for the next few years, both technologically and in terms of market expansion?

Amore: We are investing along three main lines: digitalization, sustainability, and internationalization. Our goal is to make our products increasingly connected, energy-efficient, and aligned with future regulations. From a commercial perspective, we aim to strengthen our presence in Eastern Europe, Middle East and also in other emerging markets such as Africa, by consolidating our distribution network and forging new partnerships.

a&s Adria: Can you please tell us about your background and career journey, and what are your primary responsibilities as the Managing Director and Site Leader at Honeywell Romania?

Brana: I am an automation and industrial informatics engineer, as well as a passionate sales leader, specializing in electrical installation, automation, and electronic safety and security solutions for buildings and infrastructure. I have more than 20 years of experience in the field. In 2008, I joined Honeywell as the Country Sales Manager for Honeywell Life Safety Solutions in Romania. In 2014, I became the Commercial Leader for Fire and Public Address Voice Alarm (PAVA) Solutions in Southeast Europe. That same year, I was appointed Managing Director of Honeywell Romania SRL and served as the Site Leader for the Bucharest office.

When I joined Honeywell, the local Bucharest organization was relatively small. I had the opportunity to be part of, and to contribute as Site Leader to, the growth and development of the local team, which has since evolved into a large engineering, customer, and business support site. It is a privilege to represent Honeywell in interactions with third-party stakeholders—such as local authorities, professional associations, and academic institutions—to position our company as both a technology leader and a top employer. Most importantly, my responsibility as Site Leader is to ensure that our colleagues return home safely every day.

a&s Adria: Can you provide an overview of the fire alarm industry? What are the key factors driving its growth, and how do you see it evolving in the coming years?

Brana: The fire industry is constantly evolving, driven by global trends and challenges such as urbanization, digital transformation, the transition to green energy, a shortage of qualified workers, and an aging population. These trends are introducing new materials and technologies, which in turn are creating more complex fire risks and regulatory requirements. In response to these challenges, Honeywell’s primary goal is to shift from traditional fire detection to proactive fire prevention.

a&s Adria: How do trends in safety regulations and technology adoption impact the fire alarm industry globally and in Southeast Europe specifically?

Brana: Safety regulations must continuously adapt to evolving and increasingly complex risks, requirements, and innovative fire safety technologies. Ongoing dialogue among all industry stakeholders is essential to ensure improved fire safety and the effective adoption of new technologies. Equally important is the need for clear, proven, and indisputable compliance with existing norms and standards for any fire safety solution implemented in a given building.

Honeywell has developed an innovative all-in-one cloud platform—Honeywell Connected Life Safety Services (CLSS)—designed to help facility owners maximize the performance and uptime of Honeywell’s trusted fire detection and alarm systems. With CLSS, facilities can be made safer through real-time event notifications that support timely and accurate decision-making.

Digital records of all events and activities are generated to assist with compliance and insurance claims. Real-time visibility and remote connectivity help reduce unnecessary site visits and improve first-time fix rates. CLSS also enables faster, more efficient testing, maintenance, and reporting—boosting productivity and optimizing the use of a qualified workforce.

a&s Adria: What distinguishes Honeywell’s fire alarm systems from other players in this industry? How does Honeywell stay ahead in this highly competitive space?

Brana: Honeywell has long been an innovative and trusted player in the fire and safety industry. We leverage a multi-brand, multichannel approach to meet diverse market needs. In Southeast Europe, we promote a comprehensive portfolio through well-established brands such as XTRALIS, ESSER, Gent, NOTIFIER, and Morley-IAS. We have built a strong network of certified, long-term system integrators and distributors. Together, we deliver competitive technology solutions and localized services across a wide range of industry verticals—from ensuring the highest levels of safety and integrity in critical infrastructure to providing simple, easy-to-install fire detection and alarm systems for low fire-risk buildings.

In this competitive environment, maintaining long-term partnerships with professional system integrators and distributors is essential. Equally important is continued investment in innovative technologies that address the evolving challenges faced by our end users.

a&s Adria: Honeywell is known for its technological advancements. Can you share some of the latest innovations and products in your fire alarm systems?

Brana: Our technological advancements are continuously addressing the evolving challenges within the fire safety industry. For example, an aging population and individuals with limited mobility—such as patients in hospitals—often require more time to evacuate during a fire. This makes very early detection essential for enabling a quicker and more effective response. Aspirating smoke detection systems provide a critical advantage by continuously sampling the air in a room and detecting smoke particles far earlier than traditional detectors, which only activate once smoke reaches the ceiling. Early detection is also vital for protecting lives, assets, and data—particularly in environments like large data centers or expansive distribution facilities, which are increasingly common due to digital transformation and the relocation of manufacturing to Eastern Europe.

Another game-changing technology is the Honeywell Self-Test Detector. These detectors help reduce maintenance time by automating the testing and inspection process. Honeywell’s Self-Test Detectors feature an internal module that generates real smoke and/or heat to perform functional testing of the optical sensor. In an industry facing a shortage of qualified professionals, this innovation—especially when used alongside CLSS—helps ensure buildings remain compliant while optimizing the use of available personnel by reducing the need for traditional manual testing.

a&s Adria: What technologies do you use, for instance artificial intelligence, to enhance response times and reduce false fire alarms?

Brana: Honeywell has been integrating various advanced technologies into its fire safety systems to enhance response times and reduce false alarm incidents. We utilize smart sensors that combine multiple detection methodologies (heat, smoke, gas) into a single device. This multi-sensing capability reduces the chances of false alarms caused by isolated factors. The sensors are equipped to evaluate the context of the signals they receive before triggering an alarm, ensuring that alerts are timely and relevant.

a&s Adria: What technological advancements in PA/VA systems is Honeywell focusing on to improve safety and communication during emergencies? How are advancements in technologies like digital signal processing and directional speakers enhancing the effectiveness of these systems?

Brana: Honeywell has been at the forefront of technological advancements in public address (PA) and voice alarm (VA) systems, particularly with a focus on improving safety and communication during emergencies. These advancements are critical in enhancing the effectiveness of emergency response protocols and ensuring clear communication in high-pressure situations. Digital signal processing (DSP) plays a crucial role in modern PA/VA systems. Utilizing DSP significantly enhances sound quality and intelligibility. Some major benefits of DSP in these systems include three key features: sound clarity, adaptive equalization and advanced audio routing. DSP allows clear audio reproduction by minimizing background noise and maximizing voice clarity. It can analyze the acoustic environment in real-time, adjust the audio output accordingly, and enable efficient routing of audio signals to specific areas. This helps ensure that people in critical areas receive timely information. Honeywell’s advancements in directional speaker technology have significantly improved the effectiveness of PA/VA systems. Directional speakers are designed to emit sound in a specific direction rather than dispersing it in all directions. This focused projection reduces sound attenuation and helps ensures announcements reach the intended audience clearly. Directional speakers have proven effective in penetrating noisy environments like construction sites or crowded public spaces by concentrating sound in a way that allows messages to be heard clearly despite other disturbances.

a&s Adria: How does Honeywell’s portfolio of public address and voice evacuation solutions meet the evolving needs of businesses and public buildings?

Brana: Honeywell’s portfolio is evolving from providing traditional public address and voice evacuation solutions to a more complex and comprehensive approach that better addresses the needs of today’s modern buildings. By leveraging cloud connectivity, real-time notifications, and information sharing, facility managers, first responders, and firefighters can receive critical data to support a more effective emergency response and communication strategy.

a&s Adria: With the increasing demand for public address and voice alarm systems across industries, how does Honeywell ensure its PA/VA solutions integrate seamlessly with other security and communication systems, such as fire alarms and access control, to provide a comprehensive emergency response?

Brana: Honeywell is also focused on integrating PA/VA systems with intelligent building management systems. This integration facilitates automation and enables a coordinated response during emergencies. For example, when an emergency is detected (such as smoke or fire), the PA system can automatically issue warnings and provide real-time instructions, leading to immediate actions—such as evacuations or lockdowns.

a&s Adria: Where do you see your opportunity for regional expansion? Do you plan to exhibit at the Adria Security Summit, the largest regional exhibition and conference?

Brana: Our new technologies are helping address challenges across multiple sectors of the fire safety industry. Facility managers and system integrators have provided very positive feedback and are showing strong interest in testing and adopting these innovations. The Adria Security Summit serves as an excellent forum for promoting new technologies and standards. I expect that, like previous editions, this year’s event will be another memorable milestone for the industry. I look forward to seeing you there.

a&s Adria: Mr. Hriscu, AZiTREND is a name that’s increasingly showing up in major security and automation projects. To start off, tell us briefly—who are you?

Ovidiu Hriscu: AZiTREND was founded in 2016. We’re a team of engineers, developers, and consultants passionate about AI-powered security. But what truly defines us isn’t just the technology—it’s the fact that we get genuinely involved in our partners’ projects, whether public, industrial, or commercial.

a&s Adria: What sets AZiTREND apart in such a competitive market?

Ovidiu Hriscu: We work exclusively through local partners—integrators, security firms, or installation companies. We innovate, they implement. This win-win model allows us to grow together over the long term. Also, we don’t just deliver a product. We provide a full ecosystem: technical support, consultancy, solution customization, sales support, implementation, and scaling. It’s a full commitment—from A to Z.

 a&s Adria: And how does this specifically help integrators?

Ovidiu Hriscu: We open up a new portfolio for them—smart, field-tested solutions that help them win market share.
We give them the tools and resources to sell more easily and build long-term client loyalty. And there’s another key aspect: AI-based automation can reduce end-client costs by up to 50%. That means larger, higher-value projects—and recurring revenue for the integrator.

a&s Adria: Can you give examples of projects you’re involved in?

Ovidiu Hriscu: Absolutely, and I’m proud to say that AZiTREND is an integral part of many flagship projects across Romania. Moreover, many of these implementations are powered by our AZiGUARD solutions – our integrated smart security suite, built around field-proven technologies and tailored to each partner’s specific needs. Our solutions bring value across multiple industries:

VMS applications offer features like:

• Interactive maps with camera/access control pictograms
• Pictograms over live/recorded footage to navigate between cameras
• High-speed motion search in selected areas
• Scripting support in Python for flexible automation scenarios

Perimeter protection applications provide:

• High-accuracy video analytics
• Live speaker integration for real-time deterrence
• Optimized security budgets
• Higher profits for monitoring centers vs. traditional manned guarding

Retail industry modules include (in addition to VMS):

• Queue management (single server for entire network)
• People counting with employee exclusion via uniform color detection
• Heat maps showing where customers spend time, linked with footage
• Shelf detection to alert when an area is X% empty
• Face analytics for unique visitor tracking, gender, and facial features
• POS integration for fraud detection scenarios

Logistics solutions (in addition to perimeter protection):

• License Plate Recognition (LPR) for automated access or TMS integration
  • Works via existing ANPR cameras
  • Our proprietary system covers up to 30 km for access, 200 km for highways
• Warehouse Management System (WMS) integration for item tracking
• “Arucko” detection (like QR codes) for identifying labeled objects on camera

Manufacturing plants (on top of logistics solutions):

• Video verification of production line assembly points
• Safety gear detection (helmets and vests)
• “Man down” detection for worker safety

Banking applications (besides VMS for multi-location):

• Threat detection (hands raised)
• Suspicious behavior near ATMs or high-value targets

Smart City projects combine all of the above:

• Crowd detection, LPR, dome cameras auto-focusing on motion
• Integration with outdoor speakers and urban automation

a&s Adria: I understand you’re receiving international requests. Are there plans for expansion?

Ovidiu Hriscu: Yes, the demand is growing steadily. But our model remains consistent—we only grow through trusted local partners. It’s a model based on trust, and it works. We believe the next success story will be written together—with integrators in markets that share the same collaboration mindset.

a&s Adria: Final question—if you could send one message to potential partners, what would it be?

Ovidiu Hriscu: You don’t need just another supplier. You need a partner that delivers real results. If you’re an integrator, security company, or installer looking to move into smart solutions—we’re here with everything you need.

info@azitrend.ro
azitrend.ro

a&s Adria: Could you tell us a bit about your background, including your education and professional experience? Additionally, what specific area of the business are you responsible for at Ambient System?

Starzynski: Thank you for this opportunity. I am Marcin Starzynski, CEO of Ambient System, Poland. I graduated from the Technical University of Gdańsk and Dominican University in Illinois. I gained my work and technological experience working for Polish technology companies in Telecommunication/IT and Security sectors. After joining Ambient System in 2014, I was mainly involved in global business development and product management.

a&s Adria: For 30 years, Ambient System has been delivering products for the high-tech fire safety industry. Could you share more about the company’s history, key milestones, current status, and any notable figures like number of employees?

Starzynski: The company has quite a long history, as it was founded in 1992, but I perversely tell my friends that I work in a dynamically developing start-up. I will explain why in a moment. From the very beginning, the main segment of the company’s activity was related to fire safety – we started with the distribution of fire detection systems.

The strategic decision to enter the design and production of PAVA systems was made in 2010, when we decided to create an R&D department and start working on our own PAVA solution. This meant a huge revolution – transforming the nature of the company from relatively simple distribution in Poland to an organization with its own research and development department, production department, and distribution structure and – over time – supporting our products globally.

In 2014, when we started reorganizing the company, it was a huge change – we focused exclusively on developing our own products, giving up other, previously provided distribution and installation services. Already in 2015, our flagship product debuted on the market – the MULTIVES system, on the basis of which we develop both global sales and new products to this day. To date, we have delivered over 10,000 PAVA systems and employ approx. 100 employees with teams based in Poland, Germany, UK, UAE and KSA.

a&s Adria: With the global PAVA systems market projected to grow from $4.0 billion in 2023 to $9.1 billion by 2033, at a CAGR of 8.4%, what do you believe are the key drivers behind this growth? What trends or innovations are currently shaping the PAVA market?

Starzynski: Global spending in the building security industry will increase in the coming years due to technological innovations that increase security and reduce maintenance costs, growing demand (increased wealth and decreased sense of security of residents, especially in large agglomerations) and support from new regulations.

In the case of PAVA systems, the main drivers are the increasingly broader implementation of EN54-16/24 standards in individual countries, both within and outside the EU and the installation of certified PAVA systems in facilities that do not legally require such systems but where end users are willing to increase the facility’s security – e.g., industrial applications, transport (rail/metro/tram), road tunnels, train tunnels, etc.

a&s Adria: Could you briefly present your product portfolio?

Starzynski: Ambient System develops and delivers two product families: PAVA and Security Intercom systems. Both are dedicated to security applications, are based on digital audio technology including specialized hardware and software and are intended for similar applications/projects.

Within the scope of PAVA systems certified for compliance with EN54-16/24, we provide solutions for basically all types of applications – starting from the smallest systems based on miniVES, medium applications based on midiVES, and the largest requiring specific configurations and features based on smartVES. Based on our portfolio, we can handle any type of application, e.g., commercial buildings, healthcare, education, airports, sport facilities, road tunnels, metro/rail, industrial, etc.

The second part of our offer comprises specialized intercoms for security applications. Our products are directed at selected applications where specific features or customizations are required. The main applications that we currently address with our technology are hospitals, cleanrooms, metro/rail, road tunnels, airports and schools (DIN VDE V 0827), prisons, etc. This is a new portfolio that we are launching on the market from 2024 and in which we will be investing intensively in the future.

a&s Adria: What distinguishes the smartVES, miniVES, and midiVES systems from the other sulutions on the market?

Starzynski: We have been developing the PAVA portfolio intensively since 2010 and it is currently the widest available on the market. Additionally, it is built on a single technological platform. Thanks to this, we can build distributed systems of any scale consisting of a mix of miniVES, midiVES and smartVES networked on the basis of a single protocol, operated from a single configuration application and having a single universal software interface for integration with systems such as PSIM, SCADA, etc. Additionally, our system has a number of unique features, algorithms, and configuration options.

a&s Adria: Which product or product group would you consider your flagship or most sold and why?

Starzynski: Our flagship product is smartVES, which was created as an upgrade of MULTIVES by expanding it with a powerful DSP processor and unique algorithms. It is designed to increase building safety through maximum intelligibility of voice messages in acoustically demanding facilities. These algorithms address the problem of voice message intelligibility in difficult acoustic conditions.

The Adaptive Filtration algorithm allows for automatic adjustment of DSP settings to the conditions prevailing in the facility, taking into account the acoustic parameters of the facility itself, the characteristics of the loudspeakers, and the nature and level of background noise – all in online mode. Thanks to this, at any time of message transmission and in any conditions, the system will achieve the maximum possible intelligibility of the message (STI).

The Speech Signal Time Transposition Algorithm (STTA) can change in real time the tempo and duration of messages spoken by the system operator via the system. The STTA algorithm distinguishes the type of voice (male/female), determines the speech tempo and, most importantly, detects and shortens the duration of so-called “stutters” understood as excessive prolongation of the articulation of a selected phoneme.

Thanks to that, smartVES significantly increases the intelligibility of evacuation messages, especially in difficult acoustic conditions – for example, at high noise levels – and is used in applications such as rail/metro, airports, underground garages, stairwells, sport facilities, etc.

a&s Adria: Given the challenges of high reverberation and noise levels in tunnel environments, how does Ambient System ensure optimal speech intelligibility in its Voice Alarm Systems, particularly with specialized tunnel loudspeakers like the S4T (Safety For Tunnel)? Could you explain the role of directional speaker systems, DSP, and individual signal channels in achieving clear audio transmission during emergencies?

Starzynski: Tunnels are characterized by a long Reverberation Time. Due to the acoustically hard properties of tunnel surfaces (highly reflective materials such as concrete, asphalt, tiles, etc.), most of the sound energy will be bounced back as echo. To mitigate this effect and improve speech intelligibility, highly directional loudspeakers must be used, allowing for a reduction in the number of sound reflections from the tunnel walls.

In tunnel PA applications, high-power and highly directional loudspeakers are required, such as the ABT-TNL100 model with a high SPL and high directivity (dispersion angle of only 22⁰, decreasing the sound energy directed towards the tunnel walls), so a single unit can cover a large section of the tunnel (50-70 m).

The tunnel shape itself (being narrow and long) promotes the propagation of sound along its course. As a result, the reverberation effect will be enhanced by sound reaching the listener from distant speakers – delayed by the time it takes the sound wave to travel to a given point.

This delayed sound will decrease speech intelligibility, as it will have an effect on human hearing similar to other random noise. This requires a specific system design. As an individual time delay based on speaker-to-speaker distance must be introduced for each loudspeaker, this forces the designer to power each individual loudspeaker from its own dedicated amplifier channel with an accompanying individual DSP channel.

a&s Adria: Ambient System offers a comprehensive solution that combines an EN 54 certified Voice Alarm System, a fully digital SIP Intercom system, and a visualization and management platform. What are the main benefits of this integrated Security Communication Platform?

Starzynski: The main benefit provided by the Security Communication Platform from Ambient System is the integration of all the above-mentioned technologies. Thanks to this comprehensive approach, the customer receives a solution that is comprehensively tested, stable and equipped with many more features and options than solutions from different manufacturers. Additionally, the implementation of such a solution is much easier, smoother, less expensive and shorter because no additional integration work is required.

a&s Adria: Ambient System’ solutions are compliant with the EN-54 fire safety industry standard. What requirements must be met to obtain EN-54 certification, and what does this certification mean for the end user?

Starzynski: EN 54 is a series of European standards that specify the requirements for fire detection and fire alarm systems. Compliance with these standards ensures the effectiveness and reliability of fire safety equipment. EN 54 is not a single standard but a series of standards covering different components of fire detection and alarm systems. To obtain certification for a specific product, manufacturers must demonstrate that their product meets the requirements outlined in the relevant part of EN 54. Our products are certified for:

• EN 54-4: Power supply equipment
• EN 54-16: Voice alarm control and indicating equipment
• EN 54-24: Loudspeakers for voice alarm and emergency communication systems

For the end user, EN 54 certification is a vital indicator of quality, reliability and regulatory compliance for fire detection and alarm system components. It offers end users the assurance that the installed system is likely to function effectively when needed most, contributing significantly to safety and minimizing potential risks.

a&s Adria: Your projects range from complex installations like refineries, airports, stadiums, tunnels, and shopping centers, to smaller structures like hospitals, train stations, hotels, office buildings, supermarkets, and schools. Can you share some of the latest and most complex case studies you’ve worked on?

Starzynski: In recent years, we have invested a lot of resources in developing our business in transport applications. New products have been designed, including smartVES and Intercoms for this type of application. We have also created customized products and features for a client from Scandinavia, thanks to which we have started delivering our solutions to several hundred railway stations. In Asia, we have delivered systems for 3 metro lines and many airports and in Europe for several road tunnels. This segment of our business currently presents us with the greatest technological and implementation challenges.

a&s Adria: Can you share your thoughts on the current state and future potential of the PAVA market in the Adriatic region? How do you see the market evolving in terms of demand, technology, and key challenges?

Starzynski: In the Adriatic region, the main challenge today is related to legislative issues concerning the requirements for the use of certified PAVA systems in accordance with EN54-16/24. This translates into the still low awareness among investors, architects, consultants and designers. This means that the region still has a high potential for the development of this business and for increasing safety in buildings.

a&s Adria: Will Ambient System be exhibiting at the Adria Security Summit in October in Skopje? What are your expectations for the Adriatic region’s largest conference and exhibition? Are you looking for new partners and distributors?

Starzynski: For several years, we have been actively participating in the Adria Security Summit, where our products can be seen at the stands of our partners in the region. We would like to establish new business relationships and strengthen our partner channels in the region. This year, we will definitely appear with new products open to market opportunities in the region.

a&s Adria: Can you please introduce yourself to our readers, with an emphasis on your business experience and your position at Milestone Systems?

Kenarova: My name is Borislava Kenarova, I am Regional Sales Manager at Milestone Systems responsible for Central and Eastern Europe, CIS and Israel. In May 2025 it will be 9 years since I started working for Milestone Systems. I lead a sales team of 10 experienced professionals who work with our channel partners and end customers in the region. The territory which we cover consists of close to 30 countries. We have also a dedicated team of 4 solution engineers, 2 marketing managers and a technology partner manager who help us strengthen the Milestone Systems position in the region. The teams are based in Sofia, the second biggest office in EMEA where we currently have more than 200 employees.

a&s Adria: Milestone Systems is a leading provider of video technology. According to your latest published Annual Report, Milestone delivered a record-high net revenue of €226 million in 2023, setting a four-year record. In the soon-to-be-published Annual Report for 2024, will these numbers be even higher, and what key factors do you believe are contributing to this growth? What are the unique differentiators of Milestone compared to other video surveillance competitors?

Kenarova: Yes, you are right – the new Annual Report for 2024 is now published and I am proud to share that Milestone has delivered exceptional results in 2024, marked by significant growth in both revenue and earnings. Net revenue rose to DKK 2 billion from DKK 1.7 billion in 2023, reflecting a robust 18.7% increase. This is a doubling of the revenue from 2020.

a&s Adria: Milestone XProtect is at the core of your success. How does its open platform support a wide range of security devices, and what role do its technology partners play in ensuring this extensive compatibility?

Kenarova: Milestone XProtect serves as a foundational element of our success by leveraging an open platform that supports an extensive array of security devices. This open architecture is designed to facilitate seamless integration with a diverse selection of cameras, devices, and top-tier business solutions. By empowering our hardware and software partners, we allow them to expand their business opportunities and develop integrated video solutions that extend beyond traditional security applications.

The role of our technology partners is crucial in ensuring this broad compatibility. Through a two-tier distribution and partner channel model, we create an ecosystem where partners can collaborate and innovate. This model not only enhances the scalability of our solutions but also ensures that we can adapt our business practices to meet the evolving needs of the market and our customers. By connecting our channel and technology partners, we enable them to create best-of-breed video solutions that exemplify the strength of our open platform, ultimately driving better business outcomes for all stakeholders involved.

a&s Adria: Can you explain the key features introduced in Milestone Systems’ latest 2024 R2 update for the XProtect platform, and how the release of XProtect Remote Manager enhances Care Plus subscriptions?

Kenarova: In the 2024 R2 update for the XProtect platform, Milestone Systems has introduced several key features aimed at enhancing the functionality and usability of its Video Management Software (VMS). A standout addition is the XProtect Remote Manager, an online tool designed for both service providers and end-users to effectively monitor and manage multiple XProtect installations from anywhere with an internet connection.

The integration of XProtect Remote Manager into Milestone Care Plus subscriptions significantly enhances the value of this service. Care Plus already provides access to critical security and feature updates, ensuring that the XProtect system remains up-to-date and secure. With the addition of Remote Manager, subscribers can now streamline daily workflows, prioritize tasks more effectively, and access real-time system information, allowing for proactive management of their surveillance systems. This holistic approach not only improves operational efficiency but also strengthens the overall security posture of the installations.

In summary, the 2024 R2 update for the XProtect platform, highlighted by the introduction of XProtect Remote Manager, empowers users with advanced monitoring and management capabilities that enhance the effectiveness of Care Plus subscriptions, ultimately leading to a more secure and efficient surveillance solution.

a&s Adria: Can you provide insights into the strategic reasons behind the merger between Milestone Systems and BriefCam? How do you foresee the integration of BriefCam’s video analytics capabilities with Milestone’s open platform video management software enhancing the overall value proposition for customers? Additionally, what challenges and opportunities do you think the merger presents for both companies?

Kenarova: The merger between Milestone Systems and BriefCam represents a strategic move aimed at consolidating leadership in the video analytics and management market. By merging with BriefCam, Milestone not only strengthens its portfolio but also positions itself as a market leader in both video analytics and video management solutions.

One of the primary strategic reasons for this merger is the alignment of both companies’ strengths. Milestone is recognized for its robust video management software, while BriefCam is a leading player in standalone video analytics. The integration of BriefCam’s advanced video analytics capabilities with Milestone’s open platform video management software enhances the overall value proposition for customers. This synergy allows for more comprehensive solutions that address a wider array of use cases, ultimately providing customers with greater flexibility and choice in vendor integration.

Furthermore, the merger opens numerous new business opportunities, particularly given that Milestone and BriefCam were already closely aligned as sister companies within the Canon Group. This existing relationship facilitates a smoother integration process and fosters collaborative innovation, allowing both companies to leverage their combined strengths for enhanced product offerings.

However, the merger does come with its challenges. Integrating different technological systems and aligning company cultures can be complex and may require careful management to ensure that operational efficiencies are realized. Additionally, maintaining the commitment to responsible technology use, particularly in areas such as facial recognition, will require ongoing dialogue and adherence to ethical standards, which both companies have prioritized.

In summary, the merger not only enhances the technological capabilities of Milestone’s offerings but also presents opportunities for innovation and market expansion. By addressing potential integration challenges while capitalizing on their shared vision for open platforms and responsible technology, both companies are well-positioned to deliver substantial value to their customers in the evolving landscape of video solutions.

a&s Adria: Milestone is closely collaborating with Canon Group sister company Arcules. In 2023, this collaboration resulted in a step forward with the rollout of Milestone Arcules, a video surveillance as a service (VSaaS) offering. Shortly after, you added Camera-to-Cloud capabilities to Milestone Arcules. What are the benefits of that addition for users?

Kenarova: The addition of Camera-to-Cloud capabilities to Milestone Arcules significantly enhances our VSaaS offering by providing users with greater flexibility, efficiency, and scalability in their video surveillance operations. With this integration, users can seamlessly stream video data directly from their cameras to the cloud, eliminating the need for on-premises storage solutions and infrastructure. This shift not only reduces costs associated with hardware maintenance and management but also allows for more efficient use of resources.

Moreover, the cloud-based architecture facilitates real-time access to video feeds and analytics from anywhere, empowering users to make informed decisions quickly and effectively

a&s Adria: How do you plan to respond to increasing demands for cloud and hybrid solutions in the future?

Kenarova: As we anticipate exponential growth in the VSaaS market, the combination of Milestone’s robust video management software with Arcules’ cloud capabilities positions us optimally to meet evolving user demands both for cloud and hybrid solutions in the future.

Kenarova: Additionally, this integration allows us to leverage advanced technologies like artificial intelligence, providing users with intelligent, data-driven insights that can optimize their operations and enhance security measures. Overall, the Camera-to-Cloud capabilities represent a bold step forward, aligning with our vision of delivering cutting-edge, scalable video solutions that adapt to the rapidly changing landscape of video technology.

a&s Adria: In 2024, you launched XProtect Hospital Assist. What are the benefits of this video solution for medical staff?

Kenarova: The introduction of XProtect Hospital Assist revolutionized patient monitoring in hospital units that require continuous observation. This cutting-edge video solution significantly boosts operational efficiency and improves patient care for medical staff.

One of the key advantages of XProtect Hospital Assist is its ability to allow staff to monitor multiple patients remotely, reducing the necessity for constant in-person checks. This capability enables healthcare providers to focus on critical tasks, streamlining workflow and enhancing overall efficiency.

The system also includes rapid incident response features, such as Fall Detection, which immediately alerts staff if a patient falls, ensuring timely intervention in emergencies. Such responsiveness is vital for delivering prompt care.

Additionally, the combination of live video and audio monitoring gives healthcare professionals a comprehensive view of each patient’s condition. The Multiroom Audio feature allows staff to listen to and communicate with patients across multiple rooms, fostering a more interactive and reassuring care environment.

Privacy is a top priority, and the Privacy Blur feature ensures that patient confidentiality is maintained while still allowing for effective monitoring.

In summary, XProtect Hospital Assist not only enhances the ability of medical staff to respond quickly to incidents and improve patient care but also optimizes their efficiency through advanced monitoring and communication tools. This innovative solution marks a significant step forward in hospital care.

a&s Adria: Milestone has long advocated that technology should be developed, sold, and used responsibly. In 2023, you established a program on Responsible Technology. What principles will guide the development of Milestone’s products, services, and interactions throughout the value chain?

Kenarova: At Milestone, our commitment to responsible technology is guided by five key principles that reflect our dedication to social responsibility and human rights. These principles are:

Accountability: We ensure that our technology remains under human control and oversight, and we take responsibility for any human rights issues that may arise. Our goal is to create safe and sustainable products designed with human rights in mind.

Transparency: We strive to provide clear and comprehensive information about our technologies, including their intended uses and limitations. This includes disclosing vulnerabilities and offering timely guidance on mitigations to our partners and customers.

Fairness & Inclusion: We aim to develop technologies that are free from harmful bias, ensuring equitable treatment of all individuals affected by our products. Our objective is to build technologies that accurately represent and respond to diverse groups without prejudice.

Privacy: We prioritize the privacy rights of individuals and communities by adopting a Privacy by Design and by Default approach. This involves identifying and mitigating data protection risks throughout the product development lifecycle.

Security: We are committed to protecting the confidentiality, integrity, and availability of our technologies by adhering to industry best practices. Our Security by Design approach ensures that security risks are identified and addressed at every stage of development.

These principles not only guide our internal operations but also serve as a baseline for our partners and customers, fostering a culture of responsible technology development and usage throughout the value chain.

a&s Adria: Can you provide a couple of representative recent case study examples?

Kenarova: Here are a couple of representative recent case study examples from our region over the past year, showcasing successful implementations of Milestone XProtect, although the specific names of the projects cannot be disclosed due to ongoing implementations:

Supermarket Chain: A major supermarket chain sought to enhance its security measures across multiple locations while improving operational efficiency. The primary challenge was to centralize their security operations to ensure comprehensive monitoring and management of their assets and premises. By implementing Milestone XProtect as their video management platform, they achieved a robust security infrastructure that not only safeguarded their physical assets but also streamlined operations. This integration allowed for real-time surveillance, incident response capabilities, and improved overall efficiency in managing security protocols across all stores.

Logistics Company: One of the largest logistics companies in the region faced challenges related to the security of their distribution centers and fleet management. The need for a centralized security system that could provide both asset protection and operational oversight was critical. Utilizing Milestone XProtect, they were able to implement a scalable solution that enhanced surveillance across their facilities and vehicles. This platform enabled them to monitor shipping operations in real-time, ensuring the safety of packages and improving logistics efficiency, while also addressing compliance requirements for security.

Government Institutions: Several government institutions recognized the need for enhanced security measures to protect sensitive information and assets. Their main challenge was the integration of various security systems into a centralized management platform. By deploying Milestone XProtect, they successfully centralized their security operations, ensuring not only the protection of their premises but also improving response times to incidents. The platform provided a comprehensive solution that integrated existing security investments while delivering operational efficiency and heightened security measures.

These are only a few examples that illustrate how organizations across various sectors are leveraging Milestone XProtect to address their unique challenges related to security and operational efficiency.

a&s Adria: Can you describe Milestone Systems’ business strategy in the Adriatic region, and how do you tailor your products and services to meet the specific needs of this market?

Kenarova: Milestone Systems’ business strategy in the Adriatic region is guided by four strategic objectives that emphasize a strong organizational culture, innovative video technology, collaborative partnerships, and a deep understanding of customer needs. We have a strong emphasis on understanding customer needs to develop future-proof solutions. This means strengthening market and sales focus to cater to the unique requirements of local customers. Collaborating with local partners is crucial to our strategy -by working closely with technology partners, distributors, and resellers in the Adriatic region, Milestone can develop tailored solutions that enhance the customer experience. This partnership model is designed to create value for all stakeholders involved. Overall, Milestone Systems is dedicated to being a responsible technology leader in the Adriatic region, ensuring that its products and services are not only innovative but also aligned with the specific needs and expectations of local customers.

a&s Adria: Will you be presenting your latest updates at this year’s Adria Security Summit in North Macedonia?

Kenarova: We are looking forward to the Adria Security Summit in North Macedonia to present latest updates from our side together with our distributors and resellers from the region and of course in close collaboration with our technology partners.

a&s Adria: I want to share some additional information about the upcoming regional conference that is relevant for the region as well

Kenarova: I’m excited to talk about a significant event we’re organizing: the Milestone Technology Day 2025, scheduled for April 16th in Bucharest, Romania. This regional conference will serve as a platform to explore the latest industry trends and unveil future technologies that are shaping our sector.

One of the key highlights of the event will be the collaboration with leading technology partners, all integrated with Milestone’s video management software. This will provide attendees with an insightful look into how innovative video solutions can effectively address real-world business challenges.

We have an engaging agenda planned, featuring sessions such as “The ROI of AI-Driven Video Analytics: Saving Time, Reducing Costs, and Driving Growth with Your Security Tech Stack,” “The Rise of Cloud and Hybrid VMS: Transforming Your Business through Cloud Solutions,” “The Promise of Generative AI in the Physical Security Industry,” and “Building a Future-Proof VMS Architecture.”

We’re looking forward to facilitating conversations that will both inspire and empower businesses with the insights and resources necessary to succeed in a changing environment.

a&s Adria: Could you please introduce yourself and your role at Makim?

Çevik: My name is Burcu Çevik and I have been working at Makim for eight years as an Export Manager in the Turnstiles & Access Control Systems department. My role includes international marketing and after-sales support. I focus on expanding Makim’s presence in global markets, managing customer relationships, and ensuring seamless after-sales service.

a&s Adria: Makim has been a player in the security solutions market for many years. Can you provide a brief overview of the company’s history, key milestones, and evolution?

Çevik: Makim has been a key player in the security solutions industry, specializing in access control systems and turnstile manufacturing. With over 250 employees, the company has expanded its reach to more than 65 countries. Makim is known for its innovation in access control technology, continuously developing high-quality turnstiles and security gates that meet international standards. Over the years, we have established a strong market presence through strategic investments in R&D and participation in global security exhibitions.

a&s Adria: How does Makim, with 250 staff members, manage to serve all of Turkey and deliver products to over 65 countries?

Çevik: Makim’s success in serving both domestic and international markets comes from its strong manufacturing capabilities, a well-established logistics network, and a dedicated export team. We work with a wide network of distributors and partners who help us ensure that our products are available in different regions. Additionally, our after-sales support and remote technical assistance enable us to maintain high customer satisfaction worldwide.

a&s Adria: What are the key market trends fueling the growth of the turnstile access control system market?

Çevik: The market for turnstile access control systems is growing due to several key factors:

• Increased security concerns: Rising threats to public and private spaces drive demand for advanced access control solutions.
• Technological advancements: The integration of AI, and biometric authentication enhances security and operational efficiency.
• Smart building integration: More facilities are adopting smart security systems that seamlessly connect with building management solutions.
• Urbanization and infrastructure development: Growing cities require modern security solutions for metro stations, airports, stadiums, and corporate buildings.

a&s Adria: Can you present your product portfolio?

Çevik: Makim specializes in the following access control solutions and security systems:

• Tripod turnstiles: Compact and efficient solutions, ideal for office buildings, public areas, and educational institutions.
• Full-height turnstiles: Durable, fully controlled systems designed for stadiums, industrial facilities, and high-security areas. They are available in painted, galvanized, and stainless steel (304 & 316)
• Speed gates: Fast and stylish access solutions suitable for corporate buildings, prestigious offices, and airports, blending seamlessly with modern architecture.
• Swing gates & VIP passage systems: Providing wide and controlled access for individuals with special requirements.
• Parking barriers: Durable and fast barrier systems used to control parking entrances and exits, prevent unauthorized vehicle access, and regulate traffic flow.
• Custom security solutions: Project-based access control systems, biometric integrations, and IoT-supported security solutions.

All Makim products are designed to seamlessly integrate with RFID, QR code, biometric authentication, and any type of readers.

a&s Adria: What are the differences between mechanical turnstiles, electromechanical turnstiles, and electronic turnstiles?

Çevik: Mechanical turnstiles operate without electrical components, relying on manual push force. They are cost-effective and commonly used in low-security areas. Electromechanical turnstiles feature both mechanical and electrical components, allowing controlled access via RFID cards, push buttons, or biometric systems. They offer higher security and better integration. Electronic Turnstiles are fully automated with sensors, biometrics, and advanced security features. They allow seamless integration with smart building systems and provide the highest level of control and data tracking.

a&s Adria: What product (or product range) would you highlight as the most sold one in the European market and why?

Çevik: Our tripod turnstiles, full-height turnstiles, and speed gates are among the best-selling products in the European market.

• Tripod turnstiles are widely preferred due to their cost-effectiveness, compact design, and reliability in high-traffic areas such as public buildings, transportation hubs, and stadiums.
• Full-height turnstiles are in high demand for high-security applications like industrial sites, stadiums, and restricted access zones. Their robust construction and advanced security features make them a trusted solution for preventing unauthorized entry.
• Speed gates are favored for their modern design, fast operation, and seamless integration with smart building technologies, making them ideal for corporate and high-end facilities.

One of the key strengths of Makim’s tripod and full-height turnstiles is the durability of their mechanisms. Designed for long-lasting, high-performance operation, our turnstiles ensure minimal maintenance and reliable performance even in the most demanding environments.

a&s Adria: Makim has been exhibiting at this year’s Intersec show. What were the latest products you exhibited?

Çevik: At Intersec 2025 in Dubai, Makim presented seven different turnstile models, including:

• T2500 K – 3-arm painted fullheight turnstile
• T2500 D – 4-arm stainless steel fullheight turnstile
• T2500 D Double – 3-arm double passage fullheight turnstile
• T300 HG 20 Chubby – speed gate turnstile
• T250 GT – Tripod Electromechanical turnstile
• T250 Tripod with drop arm – Electromechanical turnstile with drop arms
• T230 Motorized VIP Turnstile – A premium, smooth-operating speed gate

Our full-height turnstiles attracted the most attention due to increased security demands. We also observed strong interest in modern speed gates, especially from the Middle Eastern market​.

a&s Adria: How do you offer seamless integration with any technology? Are your speed gates ready to connect with advanced building management systems and the latest authentication technology?

Çevik: Makim’s speed gates and access control solutions are designed for seamless integration with:

• RFID, QR code, and biometric readers: Our systems support multiple authentication methods.
• Advanced building management systems (BMS): Compatible with smart office technologies and centralized security platforms.

a&s Adria: What brands with its manufacturer, supplier, and distributor identity does Makim serve?

Çevik: Makim operates as a manufacturer of turnstiles, supplier, and distributor, providing high-quality access control solutions in over 65 countries.

In addition to exports, Makim also engages in imports and collaborates with international companies such as ZKTeco, Hikvision, Seagate, TP-Link, and Tomst.

We collaborate with leading brands in the security industry to offer integrated and innovative solutions.

Our strong partnerships and expertise in access control systems ensure that we deliver the best solutions to our customers while maintaining high standards of quality and reliability.

a&s Adria: How is the integration of cutting-edge technologies such as IoT, AI, and machine learning affecting the operational efficiency and effectiveness of turnstile systems?

Çevik: The advancement of these technologies will enhance security access scenarios, offering more efficient and intelligent control mechanisms. Turnstiles are essential for physical security and will continue to be in demand, as they provide a reliable means of access control.

However, the development of AI will positively impact access speed, optimizing entry processes and reducing wait times. We believe that AI-driven improvements will shorten turnstile passage times, enhancing both efficiency and user experience.

a&s Adria: Can you share some projects/case studies where Makim installed its products?

Çevik: Makim has successfully implemented access control solutions in various sectors, including:

• Airports: Providing high-security full-height turnstiles.
• Metro stations: Implementing efficient ticket-based access control.
• Corporate buildings: Integrating speed gates with smart office systems.
• Sports stadiums: Managing high-traffic entry points with robust turnstiles.

Makim has a wide customer portfolio in Europe, the Balkan countries, and the Middle East. Wembley Stadium, Heathrow Airport, Rome Military Airport, and Sudan Railways are just a few of our references.

a&s Adria: What are your plans for growing your presence in the Adriatic region, and what unique opportunities do you see in this market?

Çevik: We see significant potential in the Adriatic region due to increasing demand for security solutions. Our expansion strategy includes:

• Strengthening partnerships with local distributors.
• Introducing advanced access control systems tailored to the region’s needs.
• Participating in industry exhibitions and security conferences.

a&s Adria: Looking ahead, where do you see Makim in the next 3 to 5 years in terms of product development and market expansion?

Çevik: Makim aims to expand its global market share, particularly in Europe and the Middle East, develop more advanced, aesthetically modern speed gates, and strengthen product range of security solutions. We are committed to staying at the forefront of security innovation while maintaining high-quality standards in access control technology.

We unified various services into a single solution with a powerful central system – the controller. The Protege GX controller will unify the database for access control and intrusion and can dynamically manage different scenarios. When it was released in 2009, with its DIN Rail hardware design, it was really ahead of its time.

By: Damir Muharemovic; E-mail: editorial@asadria.com

a&s Adria: Can you tell us about your background and experience? How did you come to work with ICT?

Napora: At 18 years old, I joined the German Air Force and was working in various technical and management positions and locations, including the NATO Air Force Headquarters. During this time, I gathered a lot of experience in IT and my role evolved towards physical security as the products became network devices.

Afterwards, I worked for multiple, multinational security companies and my roles evolved from engineering to sales and senior management responsibilities. I have developed my skillset and knowledge across various technologies ; ranging from IT Software and Hardware, Network, Access Control, Intrusion Detection Systems, Building Automation, 2D/3D LiDAR, MW/PIR/IR Sensors, IP Cameras, VMS, PSIM, IoT and SaaS to now a Unified Access Control/Intrusion/Building Automation platform at ICT.

My sales and senior management roles were across the EMEA region, in which I have extensively travelled which made me appreciate and understand the variety of the markets, countries, cultures and mentalities. When I was approached by ICT’s CEO and Founder, Hayden Burr, who explains that as part of his plans of global expansion of the already very successful company, EMEA was a critical, but difficult part to build, I felt it fitted perfectly with my experience and knowledge. It was for me the right next step to raise to the challenge to establish the EMEA region for ICT as Vice President and General Manager, EMEA.

a&s Adria: Integrated Control Technology (ICT) manufactures unified and intelligent electronic access control and security solutions. Could you walk us through the company’s history? What were its most important milestones?

Napora: Integrated Control Technology (ICT) was founded in 2003, by Hayden and Rachael Burr in Aukland, New Zealand, with the vison of unification of access control, intrusion and automation. A big milestone was in 2009 when Protege GX, the unified enterprise security platform was released. With its DIN Rail hardware design, it was really ahead of its time.

In 2013 the offering expanded with Protege WX, tailored to small and medium businesses and the tSec multi-technology card readers. In 2016 the Protege Mobile App brought access and control to mobile phones. Then, in 2023, ICT released Protege Wireless Locks in North America, and a new team was created in EMEA to bring localized, sales, technical, and operational support to the region – we’re now a team of 9 people.

a&s Adria: Can you present your portfolio in brief? What types of products ICT produces and for what purpose?

Napora: Fundamentally, ICT offers a unified access control and intrusion detection solution that can scale, and is easy to customize. There are two different systems, the web-based Protege WX for a single site, and our server based multisite platform, Protege GX. On the hardware side, ICT offers a range of door and input/output expanders which work with both systems. So, to expand from a single locationto multisite, only the controller would need replacing. Multi-technology readers, mobile credentials, and mobile configuration app are also all part of the offering.

a&s Adria: Protege WX is a web-based, all-in-one system integrating access control, intrusion detection, and building automation into a unified solution. What are the key benefits of such a system to a client?

Napora: An access control and alarm panel in one controller brings greater value. You no longer need to run two separate systems which saves time and money at install. When you add automation to the mix, you begin to see its true power. With just a single tap of a card, you can now unlock the door, disarm the alarm, and turn the lights and aircon on.

a&s Adria: Even though it is primarily intended for SMBs, Protege WX modular hardware design provides the flexibility to accommodate any installation. How can a client scale this system to fulfill his requirements?

Napora: Using door expanders, one Protege WX controller can manage up to 128 doors which is already a relatively large system. Also, as the Protege range is inter-compatible, so if additional software solution or integration is required, the only change would be an easy upgrade to a Protege GX controller – all the rest of the equipment can remain the same.

a&s Adria: Small and medium businesses often face challenges when it comes to maintaining a 24/7 security presence due to budget constraints. Given the rise of offsite monitoring solutions, how would you explain the advantages of IP monitoring over traditional alarm dialers in terms of cost-effectiveness, reliability, and security? Additionally, how do features like onboard Ethernet adapters, cellular modems, and ArmorIP encryption contribute to enhancing alarm reporting and ensuring rapid, accurate responses to triggered alarms?

Napora: IP monitoring is a more reliable, cost-effective, and secure alternative to traditional alarm dialers. Unlike analog systems that rely on costly phone lines and slower communication methods, IP monitoring significantly reduces operating costs while providing near-instant alarm transmission using existing internet connections, rather than costly phone lines that traditional analog alarm dialers rely on.

ICT’s ArmorIP solution takes security to the next level with advanced encryption to safeguard data transmissions, and cellular modems for 4G backup in case of internet outages. With ArmorIP, alarm signals now include detailed, actionable information – such as event time, panel details, and user identifiers – which allows monitoring centres to respond with precision and speed.

a&s Adria: Would you say that its communication via an RS-485 connection and support for OSDP 2.2 make it a robust and safe security solution and why?

Napora: Yes, it’s about striking the balance between security and flexibility. With ICT’s proprietary RS-485 protocol you get AES-256 encryption.. However when compatibility with other systems is required, OSDP 2.2 gives a secure alternative using RS-485 protocols with AES-128 encryption. This means an OSDP reader can be paired with a MIFARE DESFire card and an ICT Protege controller to create a totally encrypted communications path from the card to the server. Also, OSDP allows constant, bi-directional communication, which means that any interference with the reader cabling will be detected in seconds.

a&s Adria: As an enterprise-level solution, what are the key differences of Protege GX?

Napora: Protege GX has an unlimited number of doors or sites. The software suite allows custom floorplans and provides different types of reporting such as time and attendance. As well as third-party integrations with VMS platforms, lifts, wireless locks, biometric readers, and more, Protege GX makes it easy to customize existing operational systems thanks to simple database synchronization and custom APIs.

a&s Adria: Aside from the ones mentioned in this interview, what product range would you stand out as the most-selling one in the European market?

Napora: In Europe, we are very successful in projects where an open and scalable platform is required. ICT Protege GX can easily integrate with existing operational and security systems, through data sync and its ability to read multiple formats. For instance, Protege GX offers a very easy migration from the Interlogix Verex Afx platform, which is now end of life, while keeping some of the legacy equipment. Aside from the Protege controllers, and expanders, our multi-technology reader range is also very popular. The existing tSec range offers a choice of colours, 3 sizes, with or without keypads, and customizable LEDs, with multi-technology including 13.56MHz, 125kHz, and Bluetooth. They can read a variety of formats which allows many end users to keep their existing credentials, while new users use MIFARE DESFire.

a&s Adria: “My vision is to make access, intrusion, and automation easy for our customers. A lot of security products are complicated and only offer one service. Our driving idea is that you create success – and value – when you combine them into a unified solution”, said Hayden Burr, Founder & CEO of ICT. How do you accomplish this? Can you give us an example?

Napora: The way to accomplish this is through a powerful brain which is the controller. The Protege GX controller will unify the database for access control and intrusion and can dynamically manage different scenarios. A simple one would be to arm an area at the count of zero person. Another scenario will allow access and disarm an area only when the supervisor is in. It is the same with building automation, if an area is empty, the light and aircon can be switched off, or if there are windows sensors, the aircon would stop when the window is open and start again when the window is closed.

Another way to optimize operations and create value, is when our customers use our Protege platform not only to secure premises but also to automate bookings, by sending a pin code to their customers once the booking is confirmed, that can be then entered to our keypad readers to grant them access during the time allowed.

a&s Adria: Your ICT Dealer Network (IDN) program is designed to ensure customers receive expert services from qualified and capable security installers. With an emphasis on rigorous standards, including an audited qualification process, the integrity and guidelines of the program ensure members deliver a high level of customer satisfaction.

Napora: Our goal is to serve the end user, offer them a bespoke solution while making the installation, and the use of it as easy as possible. To achieve this, it is crucial that our installation partners are well trained. They need to understand all the functionalities of our solutions, the best practice to implement it. We have a strict certification program, especially for Protege GX, which ensures that level of expertise. Each certified engineer needs to recertify every two years, ensuring new features are covered.

a&s Adria: Could you share recent case studies where ICT’s products or solutions made a significant impact on a customer’s safety and operational efficiency?

Napora: The City of Parramatta in western Sydney, Australia, has demonstrated the tangible advantages of ICT enterprise security. By implementing unified access control and automation across 110 city locations, Parramatta enhanced safety and streamlined operations, all managed through a dedicated 24/7 Security Operations Centre. Mo Al Salemi, Security Platform Specialist for the City of Parramatta, noted, “Our core operation, everything we have integrates with ICT Protege GX; that is our foundation.”

This has allowed Parramatta to innovate further, integrating automated systems for public facility bookings like sports clubs or meeting rooms through the council website. “It’s all automated,” said Al Salemi. When users access buildings with valid credentials, lights, HVAC, hot water, AV, and other systems activate on-demand. This approach reduces energy waste while adding convenience for users. By integrating smart solutions, Parramatta has not only achieved operational efficiencies but also reduced utility costs and manual interventions significantly.

a&s Adria: What will ICT focus on in the next 3-5 years in terms of new technologies and market development? What are you plans for the European market?

Napora: We are focused on the customer, which is why updates to the user interface are underway to make it even more user-friendly. We’ve also adopted protocols like OSDP 2.2, functions like signed firmware updates, and use of a secure access module within the reader – which will be available in our upcoming TSL line – so we ensure our access readers are built to withstand the ever-changing security landscape.

But really, the future is going to be built around open technology, so we want to provide the foundation for your access, security, and building automation needs. Our open, unified solution has very well received by the market, and allows us and our partners the flexibility to build a solution that meets the unique needs of end users.

In EMEA, the region is now fully operational and the team continues to grow as we support our growing customer base. We are looking to certain countries to establish coverage and market share before as we onboard the right partners in new territories in the next 5 years, so we can expand and offer full coverage throughout the region.

In parallel, we are working on having the right infrastructure with logistics hubs and building a strong local team to provide localised pre-sales, sales, post-sales, marketing, and operational support.