Vanderbilt & ComNet launch new online resource for customers
ACRE brands Vanderbilt and ComNet have recently released an Online Events and Learning page on their website, www.vanderbiltindustries.com/online-events. The launch of this new resource is in response to the current postponement of tradeshow events amidst the Covid-19 pandemic.
Speaking about the new online resource, Oleg Lesiv, ComNet Sales Manager – Eastern Europe, says: “I believe this new online resource from Vanderbilt and ComNet will greatly assist our customers during this time, and it matches our motto of supporting them on every step of their security journey. That is the primary goal of this new Online Events and Learning page.”
The resource takes a customer-first approach by highlighting and making available in one area Vanderbilt and ComNet’s customer value adds. These include free online training services, multilingual customer service support, and free product demonstrations.
Lesiv continues: “As a further way to reach our customers with news and information about our products during this time, we are also beginning to host multiple webinars. These will be delivered by our in-house experts and will be a great opportunity for our customers to engage directly with some of the top minds behind these products in our company. Our new Online Events and Learning resource page has all the details about our upcoming webinars and how customers can register to attend these online events.”
The Online Events and Learning approach by Vanderbilt and ComNet is built on a foundation of customer-focused core values such as empowerment, collaboration, and high performance. The current fruits of these core values will be on display for visitors to the Online Events and Learning page to see. For instance, detailed and engaging webinars include ComNet’s Port Guardian and Vanderbilt’s cloud-based intrusion solution SPC Connect and access control system ACTpro.
ACTpro, in particular, embodies the customer-first and high-performance approach being talked about. It is a product that has continued to evolve based on customer requirements from the field, with its latest features including a “best-in-class” rules mapping engine and PoE Ultra controllers, plus Bluetooth readers and Biometric fingerprint readers that were recently added to the portfolio.
New webshop delivers
Also weighing in on the launch of the Online Events and Learning page is Vladimir Majer, Vanderbilt Sales Manager – South Eastern Europe. “This new online resource helps our customers and shows that Vanderbilt and ComNet are all-round solution companies,” Majer states. “The resource page contains numerous tools to help a buyer’s journey from start to finish. Also highlighted on our Online Events and Learning page is our webshop platform. This has been available to our customers for less than a year, but already it has proved very popular with our customer base,” Majer explains.
The webshop optimizes the goal to serve customers 24/7 and presents a simplified, intuitive interface that makes it easy to navigate and use. How-to videos assist with any questions that may arise, and an improved product hierarchy and centralized Asset Management System (AMS) ensure all support materials are relevant and up to date.
The Online Events and Learning page can be found at www.vanderbiltindustries.com/online-events.