Synology Care Mission Critical Now Available in the Balkans

Synology Care Mission Critical is now available to customers in the Balkans, bringing advanced Tier III support to companies using Synology PAS and PAX systems. The service is designed for environments where business continuity and rapid resolution of critical incidents are essential. Customers receive 24/7 technical support, with an initial response from the expert team within two hours. The package also includes on-site hardware replacement within four hours, helping to minimize downtime for critical infrastructure.

Customers also have access to a Technical Account Manager and technical consulting services to support the management of demanding enterprise systems. Synology emphasizes that the level of support and required response times should be aligned with infrastructure requirements from the project planning stage, particularly in environments where prolonged downtime can have serious consequences.